SAITA is pleased that you have visited our website and are interested in our company, products, and services. It is important to us to protect your personal data during handling throughout the entire business process. In the following, we explain what information SAITA collects when you visit our website and how this information is used.

This Privacy Notice applies to all users of our services, websites, applications, features, or other services anywhere in the world, unless covered by a separate Privacy Notice. This Privacy Notice applies to the following categories of individuals:

  • Shippers: shippers, including their employees, or individuals who send a shipment
  • Shipment receivers: any individual who receives a shipment
  • Persons showing interest in us and our services
  • Business partners: business partners, including their employees
  • Employment candidates: individuals that apply for a job with us

Personal Data

All the above subjects are referred to as “you” or “your”.

What is Personal Data?
Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number, and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.

Types of Data We Process
We only process your personal data when required for a specific and allowed purpose. 

Information to contact e.g. when you use one of our services. Such as your name, phone number, address, and email id.

Information on your SAITA profile, e.g. to set your delivery preferences.
Such as your delivery preferences order

Information enabling the pickup and delivery of your shipment e.g. status of your shipment.
Such as your address, shipment documents, and shipment no.

Information communicated by you to one of our employees or by filling in an online survey e.g when you call our customer service.
Such as your name, email, phone number. 

SAITA is committed to preserving the privacy of users of our websites. When you visit our web pages, The following data are collected: IP address, hostname of the accessing computer, website from which you accessed this website, a list of the sites you visited within the scope of our overall Internet presence, the date and duration of your visit, notification of whether the visit was successful, the volume of data transferred, information about the identification data of the browser type and operating system used by you.  The temporary storage of this data is necessary during your visit to the website in order to allow the website to be delivered to you. Further storage in log files is performed to ensure the functionality of the website and the security of our IT systems. The legal basis for the processing of the aforementioned data categories is therefore Art. 6 (1) (f) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular, to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.

Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition or an information request.

The data are deleted as soon as they are no longer needed to achieve the purpose for which they were collected. For the provision of the website, this is the case when the session terminates. The log files (access logs) are kept for administrators to access directly and exclusively for a period of 24 hours. After that, they are only available indirectly through a restore from backup tapes and are permanently deleted after 30 days.

As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e.g. location of the nearest branch, packing station, etc.). The legal basis for geo-localization is your consent according Art. 6 (1) (a) GDPR by enabling the respective function. We will not use this data for any other purpose. If you disable this function your data will be deleted in due time.

This website uses cookies and similar technologies, (hereafter “technologies”), which enable us, for example, to determine how frequently our internet pages are visited, the number of visitors, to configure our offers for maximum convenience and efficiency and to support our marketing efforts.

When you access our website, a Privacy Preference Center will inform you that technically necessary cookies are set and, in addition, that your consent is required to the use of certain technologies, such as analytical cookies or similar technologies.

The processing of data by means of technically necessary cookies is based on our legitimate interest according to Art. 6 (1) f) GDPR to ensure that you can use our website the best possible way, to ensure that our website operates correctly and to guarantee an convenient and undisturbed user experience. These kinds of cookies are stored exclusively for the duration of your visit to our website. They are automatically deleted when you close your browser.

In addition, you will be informed via the Privacy Preference Center that we use other technologies  (performance, functional, or analytics technologies) for storing information about visitors who repeatedly access one of our internet pages. The purpose of using these technologies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new content during repeated use. These technologies will only be processed on the basis of your prior given consent according to Art. (1) a) GDPR.

You will find more information under the Privacy Preference Center including the option to revoke a given consent.

Notwithstanding the information in the Preference Center, and only if you have consented to the use of cookies and other technologies as described above, we also use them for the purposes described below.

Deutsche Post AG (hereinafter called 'SAITA') is pleased that you have visited our social media presences and are interested in our company and our products and services. In the following, we would like to inform you about certain issues related to data protection that apply when you visit our social media presences.

  • Our social media presences are made available by the respective operators of the social media platform pursuant to the applicable terms and conditions of use. The respective platform operator is solely responsible for the technical operation of this profile.
  • SAITA is solely responsible for the content that SAITA posts on this page (such as information about our company, products, services, sweepstakes, and campaigns) and for our interaction with visitors to our profile.
  • The operators of the social media platform operate the entire IT infrastructure of the platforms. It makes its privacy policy available to users and has its own separate relationship with registered users of the platform. The operators of the social media platforms are solely responsible for all data protection topics involving your user profile, to which we have no access.
  • We have no influence over the data processing by the operators of social media platforms who collect them. Furthermore, we have no information regarding the extent to which, the purposes for which or the length of time that the operators of the social media platforms store personal data and possibly analyze, link or transfer them to third parties.
  • Please note that your personal data can, under certain circumstances, also be processed outside of the European Union/European Economic Area. This could result in data protection risks for users because an adequate level of data protection cannot be guaranteed in such cases and the ability to assert data subject rights is limited.
  • Please see the respective privacy policies and cookie policies for the social media platforms to learn more about their data processing activities and how you can exercise your rights vis-á-vis the operators of the social media platforms.